Agile Experts Meetup GroupAgile and Project Management Experts LinkedIn GroupeConsulting Group YouTube Videos
MNE007 - CONFLICT MANAGEMENT

MNE007 - CONFLICT MANAGEMENT

Duration: 2 days
Price: $1,199.00
14 PDUs (1.4 CEUs)

Group discounts available.

Requirements
Associate degree, or global equivalent, plus 1-3 years of information and management systems experience.

Description

Managing a project means managing different interests and objectives. Such an effort requires skills to manage conflict, cultures, and negotiate situations. This seminar will prepare you to be able to control the negative impact of conflict while exploiting the positive side of it. Conflict within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today’s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem solving skills.

Learning Objectives

• Learn about types of conflict in the workplace and how it can manifest.
• Explore the different ways conflict can be expressed such as aggression, assertion and passiveness.
• Develop effective conflict resolution strategies.
• Gain effective tools and strategies to deal with difficult situations and people.
• Explore the use of assertiveness, active listening, communication, body language and teamwork to overcome conflict.
• Responding to diversity.
• Learn more about yourself and others and managing conflict.
• Gain confidence in managing other's conflict and your response to it.
• Providing a safe place to share and discuss problems encountered in the workplace.
• Grievance and conflict resolution procedures.

Who Should Attend

Managers, team leaders, supervisors and functional managers.

Method of Delivery

• Onsite/Live class instructions or Online web seminar
• Lectures
• Open discussion
• Case studies
• Surveys

eCG Logo XS

 
 

eConsulting Group, Inc.
20 N. Wacker Dr. Suite 1200
Chicago, IL 60606, USA

Direct: +1 (312) 804-9992
Office: +1 (312) 804-0772
Fax: +1 (312) 803-2223
Toll Free: (866) IT 2 TASK

E-mail: info@ecgmn.com
Web: www.ecgmn.com

All names and logos are registered trademarks of their respective owners.

eConsulting Group®, Agile Expert™, Business Analyst Expert™, Database Management Expert™, Hands On Project Management™, Healthcare IT Expert™, Human Resource Expert™, Link2Task™, Link2Project™, Management Expert™, Network Security Expert™, Office Management Expert™, Programming Expert™, Project Book™, Project Management Expert™, Project Management Specialist™, Project Manager Master Level™, Project2Market™, Renewable Energy Management Expert™, Six Sigma Expert™, Social Media Expert™, We Build Project Managers™, and Web Development Expert™ are registered certificates and trademarks of eConsulting Group, Inc.
PMI-ACP, PMI, CAPM, PMP, Project Management Professional, and PMBOK® Guide are registered marks of the Project Management Institute, Inc.
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at https://www.benefits.va.gov/gibill.

Copyright © 2019 eConsulting Group, Inc. All Rights Reserved. Please read our Privacy Policy.

Search